Mount Avoca Guarantee

The MOUNT AVOCA 1000% Glass of Joy guarantee.
We tend our own vineyards and lovingly hand-craft our organic wines on the Estate.  Our goal is to provide you with a wonderful experience as wine is not “just a product” but a joyous experience that enriches your life.

We’re so confident you’ll love our wine, we back our promise with a 100% money back guarantee for 10 years.  That’s 100% x 10 years, which is why we call it our “1000% guarantee”

We work hard to ensure every bottle is amazing, however, if you are not happy, please get in touch and let us know.  We promise to address your concerns and will either swap the product at our expense or provide a 100% refund for the product, including freight. 
So, whether you try our wine in the first week or cellar it for years, you can be confident that we are standing behind your enjoyment for the next 10 years.

How can we do this you ask?  Owner Matthew Barry explains:
“We believe we are selling an experience- not a product.  Sure, people buy a bottle of wine, but like going to a restaurant, it is not really the food per se but the whole dining experience that you are paying for.  Great wine should be a wonderful experience – eat and drink well as pleasure and healthy choices can go together which is why our organic wines are so delicious and leave you feeling great the next day.
On the rare occasion something is not right, we have always looked after our customers concerns. 

Our 1000% guarantee is not really a change of policy but all about sharing our existing policy more widely.  Letting people know that they can feel totally comfortable buying wine from us because we are putting their joy front and centre is really important as it removes any anxiety.  There is enough stress in our modern world so we have no interest in adding to that stress.”