Delivery & Shipping Details
Mount Avoca uses Australia Post to ensure a reliable and efficient delivery service to every location across Australia. If you are not at home to accept your delivery, they may leave your wine in a safe place or leave a card for collection from your nearest post office. The more detail you provide in 'delivery instructions' the more likely a seamless delivery.
Please contact us if you have any delivery concerns, or if you need to make alternative arrangements.
Cellar door pick up
If you are nearby or driving past, feel free to click "cellar door pick-up" and we will have your wine ready for pick up.
FREE Valet Wine storage
If you would like to build your wine collection but lack the space, Mount Avoca has recently launched a free Valet Wine storage service in our temperature controlled cellar.
Pricing & Delivery Costs
We offer free freight for our Silver, Gold, Trophy and Wine Club members and anyone can enjoy free freight for orders over $350. Other orders will display the freight cost at checkout.
Delivery Times
Please allow 3–5 working days for delivery to capital cities and 1–2 weeks for regional areas and interstate, though we've noticed that delivery times have taken longer since Covid 19 came and went. Customer service is important to us; if we foresee a problem with your delivery we will contact you to discuss it. The above times are guidelines only and may be faster or slower depending on your location.
Please contact us via our online message app if you have a delivery deadline.
Requirements
- Please include clear delivery instructions and a telephone number on all orders.
- Wine damaged in transit will be returned to Mount Avoca and we will contact you to make alternative arrangements. Please get in touch if your wine hasn't arrived after a week or two as we will be unaware of this for the 4 to 8 weeks it can take to be returned.
- Undeliverable wine will be returned to Mount Avoca and we will contact you to make alternative arrangements. Undeliverable wine will incur an administration fee of $30 for re-shipping.
- As we have no control over shipping Mount Avoca takes no responsibility for the delivery times or loss of orders. However, your satisfaction is paramount so we will always work hard to ensure you wine is delivered promptly.
If you have any questions about your order please do not hesitate to contact our friendly cellar door team via the blue chat ballon below.
